Comcast Customer Spends Four Hours Canceling His Account

 A Comcast user named Mike posted a portion of a four-hour call with the company to cancel his account. The resulting back and forth — full of long, pregnant pauses and corporate rigamarole — isn’t nearly as exciting as Ryan Block’s Kafkaesque hell: Mike’s story is about patience, perseverance and poorly trained customer service providers whereas Ryan’s… Read More

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